Through PCNA’s proactive efforts and commitment to accessibility and following best practices set forth by relevant laws and governing bodies, PCNA is prepared to meet the accessibility requirements imposed by Title III of the Americans with Disabilities Act (ADA) and the Ontario Accessibility for Ontarians with Disabilities Act, 2005 (AODA) as well as other applicable anti-discrimination laws.

Accessibility Policies

PCNA is committed to creating a more accessible environment for all stakeholders, including employees, workers, job applicants, customers, suppliers and visitors, in line with the goals of the AODA. We have implemented an Accessibility Policy and Multi-Year Plan to achieve this goal, which is available here.

PCNA strives to provide a barrier-free environment for our customers and to provide goods and services to people with disabilities in a manner that respects their dignity and independence, ensuring they receive the same high standard of service excellence that we endeavour to provide to all customers. We have implemented an Accessible Customer Service Policy to achieve this goal, which is available here.

Website Accessibility

PCNA is committed to making its website usable by all people, including those with disabilities, and is striving to meet the requirements of the Web Content Accessibility Guidelines 2.1 Level AA (WCAG 2.1 AA). PCNA endeavors to make our site an equal experience for everyone.

Availability of Accessible Formats and Communication Supports

We are dedicated to meeting all of your accessibility needs and recognize the importance of providing accessible formats and communications supports. Should you have specific questions or concerns about the accessibility of this site or would like us to provide you with accessible formats and communication supports, we have trained individuals available to assist you.

Please contact dreeves@pcna.com for more information or to request an accessible format or communication support.

Accessibility in the Hiring Process

PCNA is committed to ensuring that all applicants for employment have an equal opportunity to succeed. Accommodations during the recruitment process are available for applicants with disabilities upon request. If you believe you may need an accommodation to participate in the recruitment process, please contact dreeves@pcna.com.

Notice of Temporary Service Disruptions

In the event that there is a disruption to a facility or service that our customers with a disability use to access our goods and/or services, we will provide notice of the disruption by leaving a message on the general voicemail with information about the disruption and posting about the disruption via our Instagram account.

Feedback Process

PCNA is committed to ensuring that all customers have access to our goods and services. We welcome feedback on the manner in which we provide goods and services to persons with disabilities, as well as feedback on our feedback process itself. Individuals may provide feedback in the following ways:

• By email to dreeves@pcna.com
• By phone/text at 647-244-2346.
• In writing, by sending feedback to the address below, to the attention of Human Resources
• In person, at our location at: 30 Staples Ave, Richmond Hill, ON L4B 4W3
• directly to their Sales Representative, if the customer is comfortable doing so.

Please see our Accessible Customer Service Policy for more details.